At Beard Shop Bangladesh, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with a product (such as a damaged and incorrect item) you bought from us, you may return it for a refund or exchange, subject to the terms and conditions below. All you need you need is to send the item to us. Please be informed that an uncut unpacking video is mandatory to claim a return.
Return and Refund Conditions
Eligibility:
- Products must be returned within 5 days of the delivery date.
- Items must be unused and unopened, in their original packaging, and in the same condition as received.
- Proof of purchase is required for all returns and exchanges.
- Change of mind isn’t applicable for return.
Non-Returnable Items:
- Opened lid or used personal care products such as Minoxidil, Facewash, Shampoo, and other items.
- Items from “Sale or Offer Campaign.”
Refund Process:
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to your preferred payment method. The refund process takes 3-5 business days for the refund to reflect in your account.
Exchange Policy:
- If you wish to exchange an item, please contact our customer service at sales@beardshopbd.com or WhatsApp: +8801743000072 to arrange the exchange.
- Exchanges are subject to stock availability.
- If the new item costs less than or more than the original, the difference will be adjusted to the new order.
Shipping Costs:
Customers are responsible for return/exchange shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
How to Initiate a Return or Exchange
Contact our Customer Service at sales@beardshopbd.com or Call/WhatsApp us at +8801743000072 to initiate the return process. Provide your order number and reason for the return or exchange. Our team will provide you with a return authorization number and instructions on how to send your item back.
Frequently Asked Questions (FAQs)
A: To return a product, please contact our Customer Service team at sales@beardshopbd.com or Call/WhatsApp us at +8801743000072 to get a return authorization number and detailed instructions.
A: No, we do not accept returns of opened or used personal care products such as minoxidil, facewash, and shampoo due to hygiene reasons.
A: Refunds are processed within 3-5 business days after we receive and inspect the returned item.
A: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
A: Yes, you can exchange an item by contacting our Customer Service. Exchanges are subject to stock availability and must meet our return conditions.
A: If you received a damaged or incorrect item, please contact us immediately at sales@beardshopbd.com or Call/WhatsApp us at +8801743000072, and we will arrange for a replacement or refund at no additional cost to you.
For any additional questions or concerns, please do not hesitate to contact our Customer Service team. Thank you for shopping with Beard Shop Bangladesh!
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